As social care experts continue to address the ongoing crisis, Judy Boniface-Chang, chief customer officer at Birdie, turns our attention to societal pressures that have been detrimental to the wellbeing of older people for years.
The topic of virtual communication in social care has arguably been up for debate since the beginning of the pandemic. It replaced face-to-face interaction to comply with restrictions that the UK government implemented to protect the public. However, now these restrictions have eased, its begs the question of whether virtual communication is still necessary.