Creating an integrated system for social care

Servelec, a provider of digital care software, has announced that the London Borough of Richmond upon Thames and the London Borough of Wandsworth have successfully integrated Mosaic, Servelec’s case management software for social care, with one supporting process across both local authorities.

This makes Richmond and Wandsworth the first councils in England to implement a single social care system with one business process across two authorities.

As existing Servelec customers, both Richmond and Wandsworth councils were already using Mosaic for social care case management, but they followed very different business and recording processes.

When the councils entered a shared staffing arrangement in late 2016, the teams set about a four-year integration journey to merge these processes.

Using a single system means that both councils can follow more joined-up working practices across adults and children’s social care.

Mosaic seamlessly integrates adults and children’s social care, finance, and early help data, increases efficiency and gives social care professionals the workflows they need to achieve more positive outcomes for the people they support.

Cllr Clare Salier, Cabinet member for adult care and health in Wandsworth said: ‘This has been a major achievement for the two councils to jointly deliver.

‘It brings many efficiencies for our social care staff and will assist them in providing better support and services to our residents which is always our ultimate goal. It’s fantastic to be the first to deliver this level of system integration in England.’

Cllr Piers Allen Lead, member for adult social care and health and public health in Richmond said: ‘We are proud to have delivered this significant achievement and be first in the country to achieve this level of integration between two council social care systems.

‘This will really help our staff to work better, more efficiently and effectively and support the delivery of better services for our residents with less time inputting data and more time dedicated to our service users.’

Social care teams and back-office staff work across both Richmond and Wandsworth councils so, from a user perspective, they no longer have to log out of one system and into another.

This means no more confusion about which system they’re using, and the integration has already been positively received by social workers.

Mosaic simplifies how you record and monitor pathways and aligns your data with information from other services to save time and minimise risks. Social workers also have all the workflows and forms they need to adopt proven practices and meet statutory requirements effortlessly.

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