Team Manager- Emergency Duty Service

Website Essex_CC Essex County Council

AMHP Qualified Professional to lead a team of qualified Social Workers and alternatively qualified staff

Come and join our Emergency Duty Team based at Broomfield in Chelmsford, where you will receive an AMHP allowance of up to £2,400 per annum and free parking onsite.

This role is “Out of Hours” and requires staff to work on a shift pattern which includes evenings, nights, weekends, bank holidays including Christmas and New Year and all public holidays, in recognition of this, you will receive in addition to the basic salary a 15% supplement for the unsocial hours and a 10% “on call allowance”.

The Team

The Emergency Duty Service responds to statutory emergencies outside of office hours and deals with any Social Care situations raised about children and vulnerable adults which cannot be safely left until the following working day. Our task is to assess people’s needs for social intervention through a process of screening, assessment and response. Where necessary the Emergency Duty Service will act under the supervision of the Duty Manager to keep service users safe, as well as satisfying the statutory requirements in the relevant legislation.

The role

To provide leadership and to manage a team of qualified social workers and alternatively qualified staff, in order to ensure a high quality professional social work service delivering positive outcomes. The postholder is responsible for managing performance, quality assurance, resources and budgets in collaboration with the Service Manager. They will contribute and support the development of practice, procedures and policy and specifically the professional development of the team they lead; being accountable for the practice of social workers within the team ensuring effective professional and practice supervision, as well as ensuring performance appraisals, take place. They support mentoring and coaching to enhance the quality of practice.

Team Duties

  • Receiving and evaluating referrals and ensuring an appropriate professional response consistent with the Emergency Duty Service Model.
  • Undertaking assessments under the Mental Health Act.
  • Undertaking risk assessments for children and young people, with reference to Section 47 of the Children Act.
  • Giving advice and support to all service users as appropriate.
  • Attending Team and other Directorate meetings arranged and where essential, attending court proceedings, case conference and Mental Health Tribunals

Skills and Knowledge

  • Degree in Social Work, CQSW, CSS or equivalent
  • Qualified as an Approved Mental Health Professional under the 1983 Mental Health Act.
  • Registration with Social Work England as registered Social Worker
  • Previous Experience of:
  • Delivery of services in Children’s Social Care and/or Adult Social Care
  • People Management
  • Resource planning and management
  • Quality assurance and customer care
  • Achieving person centred outcomes
  • Work with complex statistical, financial and performance information
  • Policy development and change management
  • Experience of working in a political environment, skills in understanding and responding to different perspectives and taking a cross organisational perspective
  • Required to be mobile throughout Essex. To be able to attend meetings or provide cover in other locations
  • Required to work flexibly as required, including evenings and weekends if necessary.
  • A minimum 3 years’ experience as an AMHP or within Children’s front line Social Care.
  • To have experience of direct work with children and families. Experience of child protection investigation work will be an advantage.
  • Experience and knowledge of work with vulnerable adults.
  • Knowledge of current Community Care practice and multi-agency systems of Assessment and Care Management for Older People and vulnerable adults

A valid UK driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

As part of employment with Essex County Council should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit:

Essex County Council is proud to offer an excellent benefits package to all its employees. For more information please use the following link:

Please note ECC regularly reviews its reward and benefits

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.

If you have any queries regarding this role, or require anything further, please contact the Resourcing Team on 03330135888.