Placement Assistant – Adult Services

Website Essex_CC Essex County Council

Job Purpose

ECC Adult Social Care, through effective practice, is moving towards a transformational shift from a focus on long-term care support, to a model with four key principles: – prevention; early intervention; enablement and safeguarding. This will enable people, their families and carers to be able to access information and tools to live healthily and independently. Providing an opportunity to respond pro-actively to growing service demand in a sustainable way, within the financial constraints of the Council.

The Placement Assistant reviews and verifies a large variety of sourcing requests to ensure they are suitable for allocation, arranging non-complex care packages and placements. The role provides a coordinated administrative support service for the Placement Team, accurately maintaining databases and systems.

The ability to communicate with a wide range of audiences is essential in this role.

Respond to all incoming requests and queries to allocate work appropriately across the teams. Investigating and responding to a range of complex and non-complex queries, including payment issues.

Responsible for ensuring referrals are checked and contain the required information included to enable effective sourcing. Support the Placement Team to understand market capacity, maintaining provider suspension information and escalating provider failures/handbacks of care.

Responsible for processing incoming hospital admission notifications, suspensions, terminations and restarts of care by liaising with external, internal partners, Service Users and their representatives to ensure timely commencement of appropriate services.

Responsible for processing incoming package change requests, liaising with external and internal partners, Service Users and their representatives, to ensure changes are recorded accurately and promptly on the Mosaic Social Care Management System.

Source respite care placements and a variety of related services, to manage voids within respite services adhering to framework guidelines.

Responsible for ensuring purchase order agreements on TCS or the Mosaic Social Care Management System are processed accurately and in a timely way to make certain prompt payment of providers. Maintain up-to-date information on all recording systems.

Responsible for ensuring appropriate follow-up action is taken by internal teams or service providers regarding paperwork, such as monitoring receipt of purchase orders or other documents, providing reminders if required.

Maintain a good knowledge and understanding of Safeguarding and be confident in the process around escalating provider concerns or safeguards.

Represent the Placement Team on project and consultation groups, to ensure any knowledge and information is shared with colleagues.

Specific individual and shared targets and objectives are defined annually within the performance management framework.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.

If you have any queries regarding this role, or require anything further, please contact the Resourcing Team on 0333 013 5888.

To apply for this job please visit