New software launched to help social care in Sunderland

Sunderland Care and Support (SCAS), Boldyn Networks and Totalmobile have joined forces to provide the software which is set to enhance reablement, planned care and telecare services across the city.

The software from Totalmobile, is set to benefit over 5,000 users and will enable caregivers to provide a better service to a greater number of individuals per shift, per day – facilitating improved access to vital services for residents.

a bridge over a body of water with boats in it

The project, which launches this month, will not only increase service efficiency, but it will also enhance the work-life balance of over 500 caregivers. By reducing administrative tasks, streamlining processes, and optimising workflows, SCAS staff can focus on delivering high-quality care to residents and boosting support in the sector.

Arguably, this new technology couldn’t have come at a better time. According to figures published in the Oxford Academic, 16.6% of social workers reported feeling mild depressive symptoms as a result of work and 7.4% said they experienced moderate to severe depressive symptoms.

In addition, this study also found that a significant proportion of the social workers in this study reported low levels of mental well being (22.3%).

Commenting on the launch of the new scheme, Chris Hornung, Totalmobile’s Managing Director of Public Sector, said: ‘We are proud to collaborate with Sunderland City Council and Boldyn Networks to drive positive change in the care and support provision. This project exemplifies our commitment to using technology to enhance the lives of both caregivers and service users, ultimately fostering healthier and more resilient communities.’

Graham King, Director of Adult Social Care at Sunderland City Council and Chief Operating Officer for Sunderland Care and Support, said: ‘Sunderland City Council is committed to improving the lives of our residents through innovative solutions. This project is a game-changer, enhancing the efficiency and quality of our social and health care services. 

‘By leveraging the power of Sunderland’s smart city infrastructure alongside cutting-edge technology from Totalmobile, we are not only increasing the capacity of our caregivers but also ensuring they can focus on what truly matters – delivering exceptional care. This initiative underpins our dedication to creating a smarter, more connected city that prioritises the wellbeing of its community.’

As the project progresses, residents are encouraged to stay informed and engaged in this transformative journey towards a brighter, more efficient future for care and support services.

Image: Ethan Wilkinson

More on this topic:

Welsh government funds technology projects to transform domiciliary care delivery

Carers Rights Day: technology could bear the weight of staff’s emotional load


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