The Housing Ombudsman has found that a council’s significant failings under the Equality Act exacerbated a resident’s poor mental health. The Ombudsman found severe maladministration for Tandridge District Council in Surrey after a housing officer failed to appropriately follow its duties under the Equality Act 2010 and its own safeguarding policy. The period around the complaint started … Continue reading Housing Ombudsman finds council’s failings worsened resident’s mental health